(latest updated Aug 17, 11:30 CET)
Due to that the Corona situation is constantly changing, it is extra important that you as a traveler acts responsibly before and during the travel.
As this is beyond our control, we must remind all travelers to, on their own accord, find out which local restrictions and potential quarantine rules that are applicable for the country and destination you are about to visit.
Investigate thoroughly what applies before the travel (certain countries demand e.g. online registration or health declaration before departure), during the travel (e.g. in the airplane and at the airport), and at the destination (e.g. requirements regarding face masks, social distancing, quarantine and/or covid-19 tests).
Updated information can be obtained by visiting e.g. https://reopen.europa.eu/en/ or embassy and airline web pages. Note that local rules may be different depending on your nationality.
Please also be aware of that the situation at destinations and hotels may change between the date of booking and the date of departure.
If your travel is not referred to on this page, it will, as the situation is right now, be performed as planned.
We handle all errands that come in, and we are doing so, without exceptions, in a clear and legally prioritized order:
Everyone affected will be contacted by us, direct and personally – this we guarantee.
Under what conditions can a travel be cancelled?
In case a travel cannot be performed as booked due to official authorities’ recommendations, we are obliged by the Swedish Package Travel Law to attempt to provide an equivalent alternative.
If this is physically impossible or if the situation is of such character that we together with our partners to/on/from the destination cannot deliver the travel as contractually agreed, it will be cancelled. Affected customers have been contacted.
The travel was cancelled – what happens now?
All elements of your travel were pre-paid by us when you finalized and confirmed the booking, and normally cancelled travels are re-funded by the suppliers quickly – but as we all know, this situation is far from normal, quite the opposite.
Most hotels and airlines are in this extreme situation holding back the re-funding to the travel companies, TripX included, and as those payments are controlling the travel companies’ possibilities to re-fund the customers. It is therefore very difficult to predict when your re-funding can happen. What we can predict, is that it will take significantly longer than usual until we can start processing cases regarding re-funding of canceled travels.
We sincerely regret this and ask for your understanding.
The world is gradually starting to open up, and to ensure that our information is correct and up to date, we have chosen to use the EU service Re-open EU. Follow the link, then chose the country you are interested in to get the latest information about your destination: https://reopen.europa.eu/en/